Lunia Support
Get help with Lunia, your purchases, or your data.
hello@getlunia.appGetting started with Lunia
Explore the features that interest you, from astrology and readings to meditations and courses. If you need help getting started, email us with the feature you would like to use.
Sign in with Apple / optional account
A Lunia account is optional. You can use the app without signing in, or choose Sign in with Apple. Contact support if you need help with signing in or managing an optional account.
Lunia Plus subscriptions
Subscriptions are processed through Apple’s App Store. You can manage or cancel a subscription in your device’s Settings, under your name → Subscriptions. Deleting Lunia does not cancel a subscription.
Restoring purchases
Open You → Settings → Restore purchases, or use Restore purchases on the Lunia Plus purchase screen, to request restoration through the App Store. If you cannot find the option or a purchase is missing, contact support and tell us which purchase you are trying to restore.
One-time purchases
One-time purchases are processed through Apple’s App Store. If purchased content is not available, try Restore purchases, then contact support if you still need help.
AI-assisted readings
Dreamer and Deeper Insights use AI-assisted interpretations. User-provided text may be sent securely to Lunia’s backend and then to its third-party AI provider to generate the requested interpretation. If a reading fails, check your internet connection. Please do not include private dream entries or reading text in a support message unless needed.
Birth chart and compatibility features
Birth charts and compatibility features use calculated astrological data, including planetary placements and aspects. Check the birth date, time and place you entered if a result does not look as expected.
Notifications
You can manage notification permissions in your device’s Settings. Contact support if you need help with Lunia’s reminder settings.
Managing or deleting data
To clear your local profile, open You → Settings → Delete my Profile and tap again to confirm. This clears local app state and its local backup mirror; it does not cancel a subscription or establish that a remote account was deleted. Exported backups must be deleted separately. For questions about optional account data, email hello@getlunia.app. Tell us which type of data you want help managing, without including sensitive profile details. See the Privacy Policy for information about data processing.
Troubleshooting
Check your internet connection for online features, close and reopen Lunia, and check the App Store for updates. When contacting support, include your iOS version, Lunia version, the affected feature, and the steps that led to the issue. Never send passwords, verification codes or payment card details.